I’m registered with the Telephone Preference Service, but that doesn’t help when the caller is phoning from India.- they aren’t covered by UK law.
There’s always a pause when I pick up the phone to a nuisance call. They have called me randomly. On pick up, software allocates me as to the first free operator, who then starts reading from the script.
They used to engage when you began asking questions, but not any more. If you ask what company is calling…click! You are left holding a dead line. You are not worth wasting time on.
I used to argue and complain and inform them that they are breaking the law, cold-calling someone on the Telephone Preference Service, but they don’t care. Am I really going to follow up and report them and go though some great legal process? Of course not.
So I trained myself to answer civilly and, as soon as I am sure they are a scam or cold-calling about something I have no interest in, I put the phone down and move on.
So why do I still have a knot in my stomach?
Why do I find my muscles tensed?
Because cold-calling is an invasion of my time and privacy and an attack on my intelligence. I’m feeling tense because I’m protecting myself from an invader.
Then follows the lingering doubt – maybe they wanted information for a good cause? Maybe it was just some poor student trying to pay their way through college?
But I truly don’t think so!