Tag: Diversity

  • Google – Angel or Devil?

    Google claim to be “the Good Guys”. Maybe they are – at the moment. When that amount of power is focussed in one place, you can bet your bottom dollar the bad guys will want a piece, if not all of the action. At the moment, Google makes so much money it doesn’t know what…

  • You are not a gadget – Jaron Lanier

    I’m reading Jaron Lanier’s You are not a gadget, at the moment. Lanier is one of the original geeky gurus of the net. He’s taking stock and having a think about where we are going in this book, which he calls a manifesto. I haven’t got to the manifesto part yet, but his musings are…

  • Too Much Customer Service – Direct Line Insurance Fail Miserably

    I’ve received a birthday card from Direct Line Insurance and it almost made me feel ill! Do I know these people? Do they know me? I am a faceless e-customer and occasional telephone caller – not a mate. I’m friendly with their staff when I call, but I’ve never had the same person and have…