Tag: That’s Life!
Too Much Customer Service – Direct Line Insurance Fail Miserably
I’ve received a birthday card from Direct Line Insurance and it almost made me feel ill! Do I know these people? Do they know me? I am a faceless e-customer and occasional telephone caller – not a mate. I’m friendly with their staff when I call, but I’ve never had the same person and have…
why are Little Chef so Rubbish?
If Little Chef were cheap, then I’d understand, but they are not. Their sites must be cheap and the rates can’t be too expensive and mostly they have a captive audience for breakfast in a nearby Travelodge. Eight quid for and early starter and a cup of coffee is daylight robbery. The sausage is mostly…
It's Christmas
Up to London yesterday, for the Hachette Children’s Books Christmas Party. It did feel a little early and not very seasonal. Perhaps annual get together is a better term. Seeing all the old faces and meeting a few of the new ones is so important it doesn’t rally ,matter what you call it. Marlene Johnson,…