I’ve received a birthday card from Direct Line Insurance and it almost made me feel ill! Do I know these people? Do they know me? I am a faceless e-customer and occasional telephone caller – not a mate. I’m friendly with their staff when I call, but I’ve never had the same person and have never built up any kind of personal relationship. We do have a lot of policies with them, but they can’t be that grateful.
And then there is the design. Bland, bland, bland and deliberately inoffensive. The font is bleak. It may follow their corporate style, but this is not supposed to be a sales leaflet – or is it? That crass addition of my name on the front – different colour – no one puts the name of the birthday person on the front.
The the inside is even more bleak. So as not to identify the manufacturer of the party popper, they have taken the wrapper off, making it look cheap and tacky – it took me a while to work out what it was meant to be.
Enjoy your special day Shoo, of course, should have a comma before my name, but let’s forgive them that. The words are suspended in a sea of white space with no attention to optical alignment. The words hang in that space so that the little bits of snot can dangle from the E and the y.
There are codes printed at the bottom, repeated on the back and there seems to be a related raffle number at the top on the back – do I win a prize if I have the right number?
These numbers make me feel like they are data gathering – not the right spirit.
Oh yes – it arrived much too early, which adds the the thoughtlessness of it. You either put do not open until the specified date on the envelope, or you send it to arrive on the date with a pre birthday postmark or you are late and apologise.
Am I being ungracious?
Uh- uh! Direct Line – you failed – miserably.

